FAQ Questions/Answers
Shasta Lakeshore Retreat
Places to Find Answers to your questions:
1. Throughout this web site
2. The Welcome Packet after you book your vacation with us
3. The FAQ below (NEW)....will add more over time

Q:  How far is the MARINA from your homes?
    A: Sugarloaf Marina is next door.  No other homes at Shasta are 
        closer.  See "Marina, Map & Info"

Q:  Where is the BOAT RAMP?
    A: There are several boat ramps.  The closest is next door at the marina.  If lake is low then you have to                drive about 1/3 mile (also very close)

Q:  Do you allow PETS?
    A:  Yes, but only by exception and approved by the owners as we want to 
          keep the homes very nice.  We charge $95 extra per pet for your stay.

Q:  How do you RESERVE one of the two houses?
    A:  Many different ways. 
            1. VRBO (preferred, easiest and lowest price of the on line sites)....85% of our customers use
            2. AirBnB or Tripadvisor
            3. Call us, Text us or e-mail us.  Lori at 925-200-6934.  loriraun@comcast.net

Q:  Do you accept CREDIT CARDS or Check?
    A:   Credit Cards....all 3 above
    A:   Personal Check....only #3 above
    A:   Venmo....only #3 above

Q:  Do you have a GARAGE for my boat or car?
    A:  No.  Although we do have garages, we have our personal belongings in them.  
          The neighborhood and marina is safe.  No need for garages.

Q:  How far from REDDING are the two houses?
    A:  Easy 25 minute drive

Q:  Do you rent all YEAR AROUND?
    A:  Yes.  See our "Calendar/Rates/Contact" page on this site for current availability

Q:  Do you allow SMOKING in the house?
    A:  NO.    

Q:  What do you furnish and PROVIDE?
    A:  We try to take care of everything except Food, your clothing and your personal items.

Q:  How much is required to RE$ERVE a place?
    A:  50% of the total cost

Q:  Do you require a CONTRACT?
    A:  Yes a simple 2 page form that we will send you.  To protect us and you and avoid misunderstandings.                  Note:  We have never had to use it as we have great guests.

Q:  Where can I find REVIEWS on your houses and you as hosts?
    A:  There are over 75 reviews on the "Reviews" page of this web site.  
         You can also see them on VRBO and some on AirBnB.

Q:  Do you require a security DEPOSIT?
    A:  Yes.  $500 for one home or $1000 if both homes are rented.   Note: we have not 
          had to keep one as we have wonderful guests.

Q:  Is this a great place for a LOUD PARTY?
    A:  No.  Sorry.  You can have a great time...but not a loud party.   Sound travels too far and the neighbors will           not tolerate.  I recommend a houseboat.

Q:  How are your homes for WHEELCHAIRS?
    A:  The main floor of Retreat 1 is easy to get to from a car.  Unfortunately the bathroom doors and space in              bathroom does not provide much room.

Q:  What are the VIEWS of?
    A:  These two homes have the best views in all of Shasta.  They look out at the lake, 
          mountains and frequent wildlife.  Trust me....you can't beat this.  See the "Reviews".

Q:  Do you have a WASHER and DRYER?
    A:  Yes

Q:  How soon do you return the security deposit?
    A:  We try to release within 24 hours.  This is our intent.

Q:  Are there STORES nearby?
    A:  Yes.  2-3 miles to local store in Lakehead.  25 miles to Costco, Safeway and more in Redding

Q: Is there SNOW on the ground in the winter?
    A:  Rarely.  Although we are up in the mountains and you will love it, if you want a cabin in the snow....we                 prefer you stay somewhere else as we do not want you to be disappointed.

Q:  Is there SNOW SKIING or tubing?
    A:  Yes at Mt. Shasta about 45 minutes away.

Q:  How far in advance should we BOOK?
    A:  Summer:               1 year (these two house are the first two at Shasta to book up)
    A:  Spring/Fall:           3-6 Months
    A:  Winter Holidays:   3-6 Months
    A:  Winter:                  With short notice many times

Q:  How much does it COST?
    A: Ranges from $175 a night to $550 a night depending on the time of the year
    A: Ranges from $999 a week to $2950 a week depending on the time of the year
        Plus $500 refundable deposit, lodging tax which is 10%, and cleaning of $150

Q:  Do you have a place to PARK a BOAT?
    A: Yes.  Although we have room, we highly recommend you book a slip at Sugarloaf Marina for your stay.          $25 a day.  This is what we do.

Q:  Do you have AIR CONDITIONING?
    A:  Yes at both houses.  Good strong units.  You will not be warm inside.

Q:  Do you have INTERNET?
    A:  Yes.  Not as fast as at home....but it works.

Q:  What if our party is larger than 14?
    A.  You can rent both houses at the same time which will sleep up to 24.  There is a 
          dedicated booking page on VRBO at:     https://www.vrbo.com/934760

Q: What if our party is larger than 24?
    A.  Although we can't support more than 24, you can add one or both of our neighbor's homes.  
         They are not lakefront, but they are still very nice homes.  One home sleeps 12 and the other 6.  
         This can bring your group size up to 42.  Here are the VRBO pages for them.
         Sleeps 12 (owner is Mark):       https://www.vrbo.com/615066
         Sleeps   6 (owner is Larry):       https://www.vrbo.com/869859   (Only in Summer)




Still have a question.....?

Call or Text Lori:           925-200-6934
E-mail Lori:                    loriraun@comcast.net

​Or click this button   





                 
We are here to answer your questions
Contact Us
HomeAmenitiesRetreat #1Retreat #2PhotosVideoBooking/Calendar/ContactReviews
Marina, Map & InfoThings to DoFishingOff RoadLake LevelWhat's New?Gift CertificatesFAQ

Contact Us
Over 75 Guest Reviews!
"...best house on the lake..."